We have an exciting career opportunity for a Hausa speaking Contact Centre Associate to join a global customer experience and business solutions provider at their offices in Cape Town, South Africa. This company engineers customer experiences on behalf of some of the world’s most progressive brands. You will create moments that make a difference as a by taking ownership of video content in alignment with client and business strategies. Does this job sound like the perfect challenge for you? Keep reading!

Your key job responsibilities as the Hausa speaking Contact Centre Associate in Cape Town, South Africa:

- Proactively moderate and audit uploads taking the time to understand the needs of customers and the client
- Taking ownership for all videos in respective language queue
- Providing accurate monitoring of content on first instance

Requirements for this Hausa speaking Contact Centre Associate job in Cape Town, South Africa:

- Fluency in Hausa with additional knowledge of English
- Prior user-generated content (UGC) moderation (Advantageous)
- Passion for social media
- Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
- Experience in content mining and reviewing
- Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
- Ability to evaluate content in line with content and business policies
- Strong analytical and research skills with attention to detail
- Ability to work in fast and evolving workflows
- Ability to maintain a high degree of confidentiality
- Adhere to strict deadlines. This job description is not exhaustive you may be required to perform other additional duties as and when required