Our automotive dealer client is looking to employ an experienced Hostess/Barista for their coffee shop based in Sandton.

The incumbent is responsible to fully run and manage the coffee shop by providing a bespoke experience to customers as well as serving as the Brand Ambassador for the company by creating a welcoming yet professional image of the business.
Responsible for receiving visitors, greeting, welcoming, escorting them to the coffee shop, making them comfortable and offering them refreshments.

Minimum Requirements:
• Grade 12 is essential
• Certified Barista course from a Professional institution
• A Qualification related to the Hospitality industry would be an advantage
• At least 2-year experiences in a similar role as a junior coffee shop manager coupled with excellent Barista experience.

Key areas of responsibility include:
1. Superior Customer Experience - Always be punctual and professional as this role serves as the customer experience brand ambassador who essentially determines the engagement that a client will receive at the showroom. Develop the customer journey for the coffee shop to make the clients and employees visit a memorable one.

2. Coffee Shop Management –identifying the service providers, menu, cost structure, profitability

3. Stock Control - Manage and take complete responsibility for the inventory.

4. Financial Administration - Ensure effective cost management through daily digital recording coupled with a weekly recon to be sent to the operations manager for review. Monthly financial profit/loss report to be sent to the Finance Manager.

5. Cleaning and Maintenance - Ensure that the coffee work station is setup according to standard operating procedure and that the machines and grinders are clean and are calibrated before service.

Critical on the Job Competencies:
• Superior customer service focus
• Vibrant personality
• Professionalism
• Time Management
• Transparent and honest
• Planning skills and action orientated
• Deadline driven - ability to meet targets
• Punctual
• Excellent Interpersonal skills
• Excellent financial management skills