Hotel Group Reservation Manager - Sandton Verfied

Salary Negotiable Sandton, Gauteng Sandton, Gauteng more than 14 days ago 17-01-2020 7:21:44 AM
13-03-2020 7:21:44 AM
Reservations Manager.

World Class Hospitality Retreats Chain. Sandton - Gauteng.

To optimize the rooms revenue opportunities for the Group's Southern and East African hotels and lodges.

The effective and efficient running of the South Africa Reservations office and the provision of excellent and personalized customer service.

•Minimum 5 years’ experience within reservation management essential with a proven track record

• Experience in handling a small, highly diverse and motivated team within the luxury travel environment

• Excellent communication skills and attention to detail is critical for this role

• A quick thinker, highly adaptable and ability to multitask.

To maximize revenue opportunity, rate yielding and occupancy at the 6* Game Lodges & Hotels

• To work in conjunction with the Head of Revenue and Group Reservations Manager to successfully manage rates and availability to optimize booking conversion

• To maintain the highest levels of communication between the reservations teams, sales teams and the properties

• To ensure that all team members are fully trained on all products, the required systems and are motivated to achieve maximum revenue at every opportunity

• To support the Head of Revenue and Group Reservations Manager in the implementation and review of our overall strategy to meet the business objectives

• Undergo a thorough documented review of the reservation process start-to-end to ensure consistent processes are followed according to the Group Reservations Office

• Excellent time management and ability to set and meet deadlines

• A true passion for travel

• Must be adept in use of Microsoft Office Suite

• Familiarity with Protel PMS system, Nightsbridge and Synxis CRS a plus

• Results and standards orientated

• Committed to service excellent and guest satisfaction

• Has passion, pride and ambition

• Proactive and committed to the businesses’ interests

• Flexible manner and willingness to learn

• Works under own initiative

• Team orientated and a team player

• Makes decisions, takes appropriate action, meets deadlines

• Works well under pressure and naturally goes the extra mile

Salary R 35 000 including Med Aid & Pension Fund.