Reference: 5047 SJ

Job Description:

Reporting to the Support Manager, this role will be the primary system support specialist for the African/Europe and Americas time zones.
This role will partner with key finance stakeholders in the support of the PBF (Planning, Budgeting and Forecasting) environment for the client. The client is a Global company with a TM1 (now called IBM Planning Analytics) user base of more than 1500 users. Working in a team of 2 support specialists as part of a bigger team that will rotate in shifts from 8AM – 5 PM or 5PM-1AM weekdays. There is flexibility to work from home depending on the level of experience. Some international travel might be required.
System support of IBM Cognos TM1 applications in a global environment
Liaise with Business Unit financial stakeholders to optimize reporting and analysis
Maintain and improve all TM1 assets, including Cubes, Dimensions, Rules, TI Processes
Maintain and improve reporting suites
Train, develop and support other business users using IBM Cognos TM1
Ensure updated documents of all procedures, processes, rules and definitions are maintained

Qualifications:

1+ years of experience either as administrator or support analyst supporting an enterprise system
Knowledge and experience working with a service support desk application
Experience working with Service Now or similar will be an advantage
Tertiary qualification will be an advantage, preferably with IT knowledge
Interest in BI/BA tools specifically with Cognos BI, Microsoft SQL/Server and/or PowerBI will be an advantage
Good general computing knowledge, troubleshooting and support capability on the Microsoft Windows platform, a good understanding of networking fundamentals, familiar with application configuration
A strong sense of responsibility and integrity
Ability to work under pressure and deliver on deadlines
Business analysis experience