We're are urgently seeking ICT Service Delivery Consultant - 6 - 12 Months Contract - Port Elizabeth (Eastern Cape), to ensure end-to-end professional and excellent mobile service requests related to mobile voice and data services.

Duties & Responsibilities
Business clients are provided with professional, accurate and premium on-site service delivery for all mobile voice and data services.
This service delivery relates all tickets for end-to-end delivery (order-to-activate) and assurance (query-to-resolve).
Resolution of all mobile requests for service
Proactive tracking and management of Requests for service
Defined updates to clients as per standard operating procedures
Quality assessment of service fulfilment tasks to ensure its right first time
Technical support for handset setup at client on-boarding
Incident handling relating to coverage complaints
Defined updates to clients as per standard operating procedures
Complaint and query handling within defined SLA/OLA TATs

Desired Experience & Qualification
Matric
Tertiary qualification - advantageous
MUST have IT and Service delivery background.
Essential All experience must be in the mobile sector (voice and data)
2 – 3 years’ experience within a service fulfilment
2 – 3 years’ experience in a client facing role
Experience in client facing service technical support
ITIL foundation certification, advantageous

Package & Remuneration
Salary : R176 p/h (non- negotiable)
Contract: 6 Months