Role Summary:
The incumbent will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice. The Unit Manager will also be responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance the incumbent will be accountable for coordinating capacity building, mentoring and training.

Duties and Responsibilities:

Patient care
• Ensure unit is providing safe, cost effective quality patient care in line with Clinical Governance strategy and evidence-based practice.
• Evaluation of the patient’s journey through patient experience and stakeholder input.
• Evaluation of nursing quality indicators and clinical outcomes.
• Effective communication with patients regarding their care.
• Promotion of health and well-being.
• Ensuring the principles of infection prevention and all standard precautions are adhered to.
• Promote good public relations with patients, relatives and visitors.
• Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured.
• Implementing group quality initiatives.

Staff leadership and development
• Foster an environment where staff are aware of the role, they play in the provision of quality patient care and their value to the organization.
• Foster an environment in which roles and responsibilities are clearly understood and accountability is taken.
• Management and supervision of staff and all related issues.
• Monitor staff attendance and/or absenteeism and ensure action is taken accordingly.
• Enforce staff dress code within and on leaving the Hospital.
• Coordinate the nursing activities within the unit.
• Orientation of new staff and students.
• Ensure ongoing performance appraisals for all staff.
• Facilitate staff development both personal and professional.
• Coaching and mentoring of staff.

Management of costs
• Manage acuities and skill mix in such a way as to ensure cost effective quality care.
• Manage all costs emanating from the department.
• Ensure correct billing, stock management and purchasing.
• Facilitate timeous and accurate compilation of files.

Stakeholder relationships
• Build and maintain effective relationship with doctors, staff, patients and visitors.
• Build strategic interdepartmental relationships.
• Effective management of doctor and patient complaints and priority to improve customer care.

Risk Management
• Investigate all negative incidents and ensure appropriate capturing on IMS.
• Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents and incidents to Line Manager / Safety Representatives.
• Ensure compliance with protocols, policies and Acts. • Ensure that all equipment is in working order and properly maintained. • Control of asset register.

Experience and Qualification:

• A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree).
• Registration with SANC as a Registered Nurse.
• A relevant post graduate qualification in Critical Care.
• Certification in Basic life support (BLS) or Advanced cardiac life support (ACLS) would be advantageous.
• A relevant post graduate qualification in Nursing Management would be advantageous.