Inbound Call Centre Agents - Sandton Verfied

R 5500 per month Sandton, Gauteng Sandton, Gauteng more than 14 days ago 09-06-2022 9:46:14 AM
General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks, Duties and Responsibilities

answer calls and respond to emails
handle customer inquiries both over the phone and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
Education and Experience

high school , Grade 11 or equivalent
required language proficiency
knowledge of customer service principles and practices
Key Competencies and Skills

verbal and written communication skills
listening skills
problem analysis and problem solving
Experience is not required, A training will be Available..