Inbound Call Centre Agents - Cape Town
more than 14 days ago
We're URGENTLY seeking Inbound Call Centre Agents - 12 Months Contract - Hilton ( Cape Town), to start on the 4th December 2023.
MUST be currently living in Cape Town.
MUST have a CLEAR criminal record!
Duties & Responsibilities
To deliver personalized solutions that inspire a passion for travel, with the goal to make lasting impressions on a hospitality customer base at every interaction.
First point of contact to customers in the US and Canada, taking inbound calls and engaging directly with guests as a specialist in sales and reservations.
Client Defined Services are:
Conversations to understand customer needs; then
Asking questions to ascertain the root cause of the issue, and
Effectively using tools to respond to customer inquiries, including reservations requests, provide account/ promotional information, handle service/stay related concerns or complaints, etc.
Desired Experience & Qualification
Grade 12 / matric ?Nqf 4
12 month sales experience (upsell / cross-sell), neutral accent
Package & Remuneration
Go Live Salary
R6970 including R500 shift allowance and medical insurance
Provided during unsociable hours
Paid after completion of 3 month probation = R2000
Earliest start time is 2pm, and the last shift ends at 8am