Independent Field Technician - City Of Johannesburg Metro Verfied

Salary Negotiable City Of Johannesburg Metro, Gauteng City Of Johannesburg Metro, Gauteng more than 14 days ago 15-10-2021 11:16:58 AM
10-12-2021 11:16:58 AM
Position Available: Independent Field Technician

Overview of the Role

Roles and Responsibilities
• Providing technical services and customer support during field visits or dispatches.
• Managing all on-site installation, repair, maintenance and test tasks.
• Diagnosing errors or technical problems and determining proper solutions.
• Producing timely and detailed service reports.
• Document processing
• Helping to create technical documentation and manuals.
• Follow all company’s filed procedures and protocols.
• Cooperate with technical team and share information across the organisation.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• Installing, upgrading and troubleshooting hardware and software systems such as routers, switches, Voip devices etc.
• Being computer-savvy and enjoying supporting our end users.
• Having a problem-solving attitude along with an ability to give clear technical instructions.
• Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Minimum Requirements

• Proven work experience as a Field Services Engineer, Technical Support Engineer or similar role
• A+, N+
• Own Car
• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to work flexible shifts and to adapt to changing work schedules.