Industrial Sales Customer Liaison Officer - Alberton Verfied

Salary Negotiable Alberton, Gauteng Alberton, Gauteng more than 14 days ago 18-02-2020 7:48:49 AM
14-04-2020 7:48:49 AM
Minimum requirements:
• Matric / Grade 12
• 2 to 3 years Call centre and customer service experience
• Computer literacy (Microsoft Office), Excel and SAP essential
• Good telephonic skills
• Effective Communication Skills

Duties
• Assists Sales Engineer and Industrial Sales Rep with estimates, tender and quotations
• Provides and manage product information, data sheets, catalogues and brochures, to external and internal customers
• Contacts customers daily as per calling schedule
• Receives general query calls and orders from customers
• Receives and action works instructions from Sales Engineer and Sales Rep
• Check account status, credit viability and limits
• Check stock availability and advise customer
• Keep up to date on stock availability and advise Sales Engineer or Industrial Manager of stock status
• Record orders on order sheets
• Generate orders on SAP as per generating orders procedure
• Release order (Invoice generation) for shipment and FLO
• Advise Warehouse & Distribution Manager, supervisor and Value Logistics supervisor on orders not released
• Control special, late and same day deliveries by recording these deliveries in the special, late delivery book
• Advise customer of planned delivery time
• Provide Service Support to customers and forward support requests to relevant Sales Engineer or Rep
• Manage, register and process all claims
• Liaises with customer with regard to collection time
• Ensures funds paid in timeously
• Ensures pricing correct quote vs SAP
• Liaises with warehouse staff on picking and ensure correctly packed
• Interface with customer on arrival at warehouse and handle the process
• Ensure customer vehicle DG compliant, if required