Intermediate Support Engineer (HEC2141)
Sandton
R 17 to 25 k per month (depending on experience, skills and qualifications)

QUALIFICATIONS:
• At least a Matriculation certificate.
• International MCSE or MCSA (on Windows Server 2012 r2) a requirement.
• Windows Server 2016 advantageous.
• A+, Server+, N+ or similar qualification an advantage.

KNOWLEDGE AND EXPERIENCE:
• Experience with configuring routers and wireless access points.
• A minimum of three years desktop support experience.
• At least two years server support and maintenance experience.
• Excellent understanding of Windows Event logs and how to identify problems.
• Knowledge of backup solutions like Backup Exec, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting).
• Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).
• Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users.
• Experience with server maintenance and health checks on Windows Server.
• Experience with the configuration and administration of Office 365.
• Experience with logging and following up calls with external suppliers and service providers.
• Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
• Working knowledge of server hardware systems such as RAID.
• Excellent knowledge of Microsoft desktop operating systems and desktop software.
• Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
• Good knowledge of TCP\IP networking is required.
• Good knowledge of server software and systems.