To accurately and efficiently resolve enquiries and process orders received from customers to ensure overall sales targets are achieved and customers are fully satisfied.
Duties:

All enquiries received have been auctioned and resolved effectively.
Customers’ orders received and processed in line with agreed cutoff times.
Special Orders from customers are processed
All orders received from blocked accounts have been auctioned.
Stock requests captured on board daily.
Completed stock-out and backorders spread sheet.
Completed manual invoice (when required)
Documentation submitted to generate credit notes in order to resolve ad hoc data capturing error.

o Matric
o 1-2 years customer service experience in the automotive parts/ parts industry

Behavioural Competencies
1. Planning and Organising
2. Delivering Results and Meeting Customer Expectations.
3. Working with People
4. Relating & networking
5. Following Instructions and Procedures
6. Coping with Pressures and Setbacks
7. Persuading & Influencing.

o Working knowledge of SAP
o Time management skills
o Telephone etiquette.
o Listening skills.