RS Recruitment Services is assisting an IT Company, to recruit an
IT Desktop/Field Support Engineer based in Durban.

Purpose of the position: Working where appropriate under the supervision of a level 2 or enterprise engineer, responding to assigned calls using knowledge and expertise to restore service to customer equipment or environment. Maintaining currency of certification and technical qualifications in line with company requirements.

Applicants should have/be the following:
Minimum Matric with National Diploma or equivalent work-related experience
A+, N+, MCITP/MCSE with 3 years’ actual desktop support experience
Experience with the following – Microsoft server, networking, mail exchange – POP etc, IOS/Android/
Windows 7-10, General Microsoft printing, Firewalling.
Linux (preferable but not essential)
Fibre and Internet solutions
PC support – on site and remote
A rotating on call system is in place and all engineering staff are expected to be on a rotating call basis
for defined periods during the year.
Able to work without supervision.
Must have own vehicle with valid driver’s licence.
Key performance areas:
• Workshop preparation
• Problem and Incident resolution
• Project participation
• Certification and vendor products
• Administration

Key performance Indicators:
• Problems resolved within agreed time frames
• Project participation and task completion
• Communication and Site Intervention Report quality
• Currency of certification

Package: Basic salary R10k to R13k (negotiable, depending on experience) + 50% medical aid contribution and company death/disability benefit after 3 months’ probation period.

Please, only apply if you feel you meet the criteria for this position.
• Send your CV in MS Word format.
• Please also include a head and shoulders photo of yourself (if not included in your CV).
• Complete the Application Form which may be sent to you.