Dynamic international IT company is looking to appoint a GERMAN speaking Group Delivery Service Assurance Manager

Experience and requirements needed to apply:

· Demonstrable experience in costing complex / transformation IT services involving datacentre, storage, helpdesk, hardware maintenance, deskside support, server and network management etc.

· Strong operational understanding of the contractual services we offer.

· Analytical and risk aware. Specifically designing a service in terms of people, process and tools by building and challenging costs. This includes the ability to analyse and put into context cost, risk, assumptions and dependencies into a commercially viable proposal.

· Strong commercial awareness with knowledge of commercial agreement production and negotiation

· Build strong relationships & communicate effectively at all levels both internally & externally.

· Strong communication skills English and German (written, verbal & presentation).

· Ability to balance, co-ordinate and translate the needs of multiple stakeholders.

· Ability to multi-task and work to tight deadlines in pressure situations

· Willingness to travel / stay away from home locating yourself to support the business success as required

· Strong management skills in decision making and lead teams towards best outcome

· Manage workloads/time to achieve deadlines

· ITIL Foundation

· Excellent negotiation skills.