IT Software development Business Analyst (JHB)
IT Software Qualification or Business Analyst qualification
Strong working experience in the IT software Systems Development Life Cycle and associated Project Management processes.
Practical working experience in Client service, account management. A related qualification will be an advantage.
Strong working experience of the technical aspects of the SDLC and Agile
Driver’s license essential
Own transport essential
A related qualification advantage but not essential and must have working experience in working with the Group Life Insurance and Funeral business Industries and related software products, processes and software systems to these industries
SDLC, Agile + Project Management processes working experience and in going personally oneself to see Clients Face to face at Clients premises within the Group Life and Risk and Funeral business industry -Death and disability businesses regarding oneself been the service provider for IT software solutions and related products, processes and systems that the Client would request are essential
Must have gained experience in going personally to see external Clients to discuss needs of Clients and to obtain Software Specs that the Client requires, and then bringing the Spec back to the Software Team
Acts as the liaison between one who is working for an organisation and its clients, and is responsible for the day-to-day management of client accounts.
Client support on business processes
Technical assistance
Verify all tasks by performing full systems integration testing prior to deployments to client environments
Manage all it software deployments (i.e. Hotfixes, patches, releases)
Apply systems configuration to all environments (incl. Regression testing environment) and client environments
Ensure that the regression testing environment is maintained by documenting all test scenarios and all test cases
Manage all regression testing results, and where defects are identified, prioritise these identified defects with the client for development resolution
This person works to resolve client business and process problems and ensures that new software products and enhancements to existing products or business processes are delivered timeously and as expected.
Managing projects and programs in a professional manner and being able to plan strategically with the support of the Program Manager.
Presentation skills
Client Relationship management
Work with clients, internal IT, operational business areas and service providers according to the required processes and system solutions
Manage and participate in operational prioritisation meetings
Manage all client project scope changes
Direct support to own developers to clarify client requirements with assistance from own Business Analyst who one is working for
Manage and participate in tasks through each of the key areas of the SDLC, including classification, prioritisation, business requirements, design, testing, user training and deployments
System and system environment administration, release management and configuration
Identify, implement opportunities to improve service quality, accuracy, compliance and productivity
R30 000- R45 000 cost to company per month Gross