IT Software Solutions External Client Service Account Manager - JHB
Matric certificate.
BComm qualification OR Industrial engineering OR IT Software qualification, OR significant progress towards such qualifications.
Must have Project Managing working experience regarding IT software solutions
IT Software systems solutions working experience gained either in the Banks/ Life Insurance/Employee benefits/ Medical aid-Pensions- Company life Risk / Individual Life Risk/ Funeral / Retail/ Engineering Industry experience is essential
Strong working experience in the IT software Systems Development Life Cycle and associated Project Management processes.
Must have min. 3 to 8 years’ in IT Software solutions SDLC, Agile + Project Management processes working experience and in going personally oneself to see and discuss software solution needs of the External outside Clients Face to face up to executive level at Clients premises for IT software solutions and related products, processes and systems that the Client would request to be developed by the company you work for essential.
Seeing external Client to obtain IT Software Spec that the Client requires, and bringing the Spec back to own offices to Project Manage the Software Team to be developed.
Acts as the liaison between one who is working for an organisation and its external clients, and is responsible for the day-to-day IT Software solutions management of External client accounts.
IT Software external Client support and technical assistance
Verify all tasks by performing full systems integration IT Software regression testing prior to deployments to external client environments.
Manage all IT Software deployments (i.e. Hotfixes, patches, releases) and data fixes.
Apply systems configuration to all IT Software environments (incl. Regression testing environment) and client environments.
Ensure that the IT Software regression testing environment is maintained by documenting all test scenarios and all test cases.
Manage IT Software regression testing results, and where defects are identified, prioritise these identified defects with the client for development resolution.
This person works to resolve IT Software client business and process problems and ensures that new software products and enhancements to existing products or business processes are delivered timeously and as expected.
Managing IT Software projects and programs in a professional manner and being able to plan strategically with the support of the Program Manager.
IT Software Presentation skills experience and Client Relationship management.
Work with External clients, and internal IT Software operational business areas and service providers according to the required processes and system solutions.
Manage all IT Software client project scope changes .
Direct IT Software support to own developers to clarify client requirements with assistance from own Business Analyst who one is working for.
Manage and participate in IT Software tasks through each of the key areas of the SDLC, including classification, prioritisation, business Requirements, design, testing, user training and deployments.
IT Software System and system environment administration, release management and configuration.
Driver’s License and own transport essential
R30 000- R50 000 cost to company per month Gross- depending on experience gained regarding this Vacancy and Qualifications and skills