IT Software Solutions Service Provider external Client Account Manager - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 01-07-2020 9:30:30 AM
26-08-2020 9:30:30 AM
IT Software Solutions Service Provider external Client Account Manager JHB
IT Software systems solutions working experience in either Individual Life Insurance and Risk OR Funeral/death OR disability Insurance cover Industry experience.
Matric certificate
Driver’s License and own transport essential
BComm qualification OR Industrial engineering OR IT Software qualification, OR significant progress towards such qualifications
Strong working experience in the IT software Systems Development Life Cycle and associated Project Management processes
Practical working experience as a IT Software external Client service account management
Must have min. 3 to 8 years’ CRM in IT Software SDLC, Agile + Project Management processes working experience and in going personally oneself to see external outside Clients Face to face up to executive level at Clients premises for IT software solutions and related products, processes and systems that the Client would request to be developed are essential
Must have gained experience in going personally to see external Clients to discuss needs of Clients and to obtain IT Software Spec that the Client requires, and then bringing the Spec back to own offices to give to the Software Team to be developed
Acts as the liaison between one who is working for an organisation and its external clients, and is responsible for the day-to-day IT Software management of client accounts
IT Software external Client support on business processes
IT Software Technical assistance
Verify all tasks by performing full systems integration IT Software regression testing prior to deployments to client environments
Manage all IT Software deployments (i.e. Hotfixes, patches, releases) and data fixes
Apply systems configuration to all IT Software environments (incl. Regression testing environment) and client environments
Ensure that the IT Software regression testing environment is maintained by documenting all test scenarios and all test cases
Manage IT Software regression testing results, and where defects are identified, prioritise these identified defects with the client for development resolution
This person works to resolve IT Software client business and process problems and ensures that new software products and enhancements to existing products or business processes are delivered timeously and as expected
Managing IT Software projects and programs in a professional manner and being able to plan strategically with the support of the Program Manager
IT Software Presentation skills
Client IT Software Relationship management
Work with clients, internal IT Software operational business areas and service providers according to the required processes and system solutions
Manage and participate in IT Software operational prioritisation meetings
Manage all IT Software client project scope changes
Direct IT Software support to own developers to clarify client requirements with assistance from own Business Analyst who one is working for
Manage and participate in IT Software tasks through each of the key areas of the SDLC, including classification, prioritisation, business Requirements, design, testing, user training and deployments
IT Software System and system environment administration, release management and configuration
Identify, implement opportunities to improve IT Software service quality, accuracy, compliance and productivity
R30 000- R50 000 cost to company per month Gross depending on experience gained of this Vacancy and Qualifications and skills