IT Support Technician – Strand – Employment Equity

Job expectations:
• Supporting and visiting multiple sites in Cape Town and surrounds.
- Remote support using remote tools (SCCM/SCOM, RD and Teamviewer).
• Telephonic support.
• Desktop Support on Windows, MS Office. Various versions.
• 1st line support and troubleshooting on networking problems and changes.
• Service provider liaison
- Act as coordinator between IT service providers on small projects or as issues require.
- Oversee and manage technical issues to resolution by external suppliers.
- Maintain and enforce standards.
• Oversee and complete internal projects for the region, such as software deployment, configuration changes.
Basic requirement:
• Junior to Midlevel tech
• A+ N+ minimum
• 365 would be a bonus.
• 3-5 years IT experience.
• Own transport.
Key functions:
• Desktop support (remote, telephonic and onsite)
• Windows (all flavours), MS Office (various flavours), AD (not server support), Network troubleshooting.
• AD User management (not essential, can be taught easily).
• Vendor coordination and management on specific small projects.
Key characteristics:
• Good communication skills (Both verbal & written).
• Good people skills.
• Leadership (see vendor relations)
• Able to take initiative and follow through.
• Self-motivated
• Self-managed
• Self-starter
• Good internal & external stakeholder management
Reporting to:
• Group IT Manager based in Gauteng
NB: No direct reports into this role