IT Support Technician - Durbanville Verfied

R 15000 per month Durbanville, Western Cape Durbanville, Western Cape more than 14 days ago 27-02-2020 10:32:39 AM
23-04-2020 10:32:39 AM
The IT Support Technician is responsible for troubleshooting and resolving all IT issues - whether hardware or software-related - and providing feedback within the agreed upon times to the IT Helpdesk Operators, as well as both internal and external stakeholders alike.
Matric / Grade 12 or equivalent qualification essential
Minimum 1 year relevant experience in a similar role
Technical qualification, A+, N+, MCSE
Diploma in IT with LINUX + / LPIC
Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.)
Valid driver's license and own reliable transport
• Competencies:
Initiative
Understanding of TCP/IP
Excellent understanding of the OSI model
Strong Problem solving & Analytical skills
Ability to multitask
Technical understanding of IT infrastructures
Good knowledge of PC's and fault finding
Integrity
Interpersonal skills
Teamwork
Communication skills (Verbal and Written)
• Duties:
Troubleshoot and resolve desktop support issues (Windows/Linux)
Provide support where needed, in terms of queries and resolving issues surrounding any projects and end users
Install and configure software, hardware as well as PCs and laptops
Maintenance: Ensure systems are backed up and that all clones are in working order
Document all tasks and duties
Remote management and support
Office and site visits
Internal and external Client Support
Manage Stakeholder relationships i.e. Suppliers and ISPs
Provide first line support and training with frequently asked questions and FLIs

Recruiter: Jenrec