A company providing hardware and software solutions across multiple sectors including retail, financial services, education and live events; is looking for an IT Support Technician, who will be responsible for troubleshooting and resolving all IT issues - whether hardware or software-related - and providing feedback within the agreed upon times to the IT Helpdesk Operators, as well as both internal and external stakeholders alike.

Duties and responsibilities, not limited to:

Troubleshoot and resolve desktop support issues (Windows/Linux).
Provide support where needed, in terms of queries and resolving issues surrounding any projects and end users.
Install and configure software, hardware as well as PCs and laptops.
Maintenance: Ensure systems are backed up and that all clones are in working order.
Document all tasks and duties.
Remote management and support.
Office and site visits.
Internal and external Client Support.
Manage Stakeholder relationships i.e. Suppliers and ISPs.
Provide first line support and training with frequently asked questions and FLIs.

Requirements:

Matric / Grade 12 or equivalent qualification essential.
Minimum 1-year relevant experience in a similar role.
Technical qualification, A+, N+, MCSE.
Diploma in IT with LINUX + / LPIC.
Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.).
Valid driver's license and own reliable transport.

Competencies:

Initiative.
Understanding of TCP/IP.
Excellent understanding of the OSI model.
Strong Problem solving & Analytical skills.
Ability to multitask.
Technical understanding of IT infrastructures.
Good knowledge of PC's and fault finding.
Integrity.
Interpersonal skills.
Teamwork.
Communication skills (Verbal and Written).

Salary on offer up to R 15 000 pm