Position: IT Technical Manager (Bellville) (Urgent)
Industry: Established Information technology company
Salary: R30 000 – R35 000 p/m CTC (includes benefits)
Benefits: Medical aid, pension, Internet and cell phone allowance
Type: Full-time position
To start: ASAP
CV deadline: 18 March 2021

Send a WORD format CV, NOT a PDF format CV.
Include: ID no, nationality, equity status, languages, address, notice period, current reason for wanting to leave & previous reasons for leaving, current & required salary, references, computer literacy & current photo.

Essential requirements

• VCP – VMware Certified and/or CCNP+ or similar IT related qualification
• ITIL Foundation
• Minimum of 7 years' experience in a 24/7 IT Operations Centre environment
• Minimum of 2 years Team management experience
• Minimum of 5 years Technical Lead experience
• Extensive experience in Monitoring and Event Management Toolsets
• Understanding of Tooling
• Experience in Administration and deployment of IT Infrastructure and technologies such as Microsoft Server, Azure, O365, VMWare, Veeam, SCCM, Networking and Security Infrastructure.
• Advanced Microsoft Suite experience – Excel, Word, MS Teams, PowerPoint etc.

Duties

• Oversee daily technical Operations within the ITOC environment
• Manage recruitment & maintenance of diverse workforce.
• Responsible for career development, technical performance, mentoring & coaching of team members.
• Oversee work of junior employees to ensure system requirements have been properly implemented & procedures followed.
• Oversee monitoring of system to achieve optimum performance levels.
• Oversee system admin team that conducts system analysis, configuration management & develops improvements for system software performance.
• Provide technical training & support across multiple technologies and tooling platforms.
• Ensure team performs incident triage, problem determination & root cause analysis in accordance with Service Level Agreements.
• Monitor performance of operational processes incl. incident management, root cause analysis, change management, & service improvement.
• Inform management, partners & peers about performance & service availability
• Deal with partners, customers, vendors, engineers & internal technical teams
• Coordinate duty shift schedule & effective capacity planning for the ITOC