RedCat Recruitment is seeking a suitably qualified and experienced IT TECHNICAL SUPPORT – position based in the Highlands North area of Johannesburg.

JOB REQUIREMENTS
Matric (Grade 12).
Relevant IT qualification/s an advantage.
Person will be required to provide technical support for all clients, telephonically or via email (or available means) and provide internal technical support for IT infrastructure.
1yr+ previous experience in a similar position.
Previous experience with a bulk messaging (email / SMS) system an added advantage.
Previous call centre experience would be an advantage.
Maintain customer services and support SLA’s to clients.
Set up standard and enterprise accounts.
Manage ticketing system and call systems – Freshdesk & Euphoria.
Assist in the IT setup of new staff and assist existing staff with IT related issues.
Interact with customers to provide and process information in response to inquiries.
Maintain asset register and management.
Troubleshoot any reported product issue and follow escalation procedure where required.
Respond to requests for user assistance via phone, email, chat and ticketing system.
Advise users on how to use software features and resolve technical issues.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports.
Stay current with system information, changes and updates.

Salary package: - To be discussed