Brief CSSR Job description
• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in
customer relations department in Italian & English languages
• Work on airline reservations systems & handle voice calls in English & Italian including
written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service
levels.
• Demanding and time-sensitive call centre environment
Requirements
• Native level fluency in Italian language: Verbal & Written skills essential (Advanced
level may be considered)
• Located in Cape Town, South Africa
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record.
• Flexibility to work shifts
• Previous customer service experience preferred