Reference: 5139 MLR
Job Description:

Tier 1 IT Support
Assist personnel with installation, configuration and ongoing usability of system hardware and software
Offer daily operations and systems support to personnel
Verify functionality of hardware and software components
Troubleshoot hardware and software issues in person, remotely and via phone
Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution
Workstation hardware, software, and associated peripherals Support.
Maintain an up-to-date knowledge of current operating systems and standard software packages, including both Microsoft Windows and Mac OSX.
Manage and Maintain IT Asset inventory
Formatting and reloading of Desktops and Laptops.
Assist with Tier 2 and Tier 3 IT projects

Qualifications:

Experience with Microsoft operating systems, including installation and configuration
Experience with computer and peripheral hardware servicing and basic repairs
Knowledge and understanding of standard office software packages
Grade 12 and A +, N+
6 months experience in IT systems support roles
Work well in a team environment
Valid Driver’s License & own transport
Good Troubleshooting skills
Excellent communication, telephone skills , good writing abilities (English & Afrikaans)
Willing to work overtime / weekends if needed