Junior Application Support Consultant - East London Verfied

Salary Negotiable East London, Eastern Cape East London, Eastern Cape more than 14 days ago 30-09-2020 12:45:56 PM
04-11-2020 6:31:21 AM
We are looking for a Junior Application Support Consultant for a Renowned Company in East London

Junior Application Support consultant needs to provide system, technical and business support to the Company’s client base in the Automotive Parts industry.

The Junior Application Support Analyst will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market.

Requirements
BCom or degree in Information Systems would be advantageous
Knowledge and prior experience in accounting systems is highly recommended
Knowledge of databases and application development environments
Minimum of 1-year experience in similar position
Analytical and problem-solving skills
Exceptional communication and people skills
Valid Driver’s License
Willingness to travel nationally

Duties:
Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
Render functional support to the customer via telephonic, email, Skype and Team Viewer

Salary is market related