We are looking for English speaking agents to join our team. This will be a 2 year contract to be renewed.

Duties will include the following: 

Assist passengers / travel agents with flight bookings and queries relating to their travel 
Handle inbound and outbound Customer enquiries/emails and Social media responses utilizing available Contact Centre systems and programs.
Deal with Customer complaints in a professional manner and resolving Customer requests in a focused and efficient manner. 
Identify Customers’ needs, upsell additional products/services and offer personalized services in line with Quality and Training directives.  
Requirements:

 Fluent in English
 MS Office skills
 Previous customer services experience
Salary and Benefits: 

Above market-related salary
Bonuses & Incentives
Meal voucher per shift at office cafeterias
Company transportation provided
Health Insurance 100% covered
Fully paid product training