Reference: DB 6775

Description:

Driving client value within key assigned accounts;
Developing and maintaining meaningful client relationships that promote retention, delight, and client loyalty;
Project management execution pertaining to client account projects/requests;

Analyse client data/results and discuss trends/findings with clients;
Aligning to key account management processes and strategies;
Contributing towards sales through upsell in client accounts;
Ensuring effective client onboarding;
Training and support of clients;
And minimising client churn;
Manage all commercial aspects as per the account requirements.

Qualifications:

5+ years Client Success or Key Account Management experience in a SaaS, software or consulting company (essential)
Proven experience in account managing blue-chip and/or large and/or complex clients (essential)
Project Management experience (essential)
Experience working with cross-functional teams (for example: product, development, marketing, etc.) (essential)
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals (essential)
Experience and knowledge of technology and software industry (essential)
Experience and knowledge of Client Experience (CX) (advantageous)
Excellent proficiency in MS Office (Word, Excel, PowerPoint, and Outlook) (essential)
Proven experience in representing written and statistical data (essential)
Analytics and CX ability