}

Key Accounts Administrator - City Of Johannesburg Metro

2020/08/25 8:30:52 AM
Our client in the Telecommunications Industry is looking to hire a Key Accounts Administrator in their growing institution.
Purpose:
To maintain relationship with Key Customers and maintain a high standard of customer service. Ensuring all orders are processed timeously and follow through the entire process to ensure timeous delivery to clients.
Duties:
• Process all orders received from Vodacom on Pastel
• Liaising with procurement on stock that needs to be ordered
• Updating daily ETA reports for Vodacom
• Updating the daily open orders report for Vodacom
• Report to Vodacom offices 3 times a week to work together with the Vodacom on orders, forecasts, and ETA’s
• Update the end of life products report and submit to Vodacom monthly or as a new item becomes end of life
• Report to Vodacom Warehouse one a month to check and validate returns before they are collected
• Handling all queries from Vodacom EBU team
• Updating and submitting a price list to Vodacom EBU monthly
• Listing all new products with Vodacom EBU
• Assisting SOP with overflow of workload
• Process all orders for Takealot and manage any queries
• Send updated stock on hand files to Takealot daily
• Run the daily online failed orders report and contact customers regarding their orders
• Process all orders received from Group Appliances and manage queries
• Process all orders received from Hirsch’s and manage queries

Skills and Specifications:
• Should have good oral and written communication skills.
• Good product knowledge
• Microsoft Office (excel, word)
• Cope well under pressure
• Target and deadline driven
• Work independently
• Be a team player
• Knowledge of Pastel Evolution or experience on an ERP system (minimum)

Secondary Duties:
• Ability to understand the whole process ’from supplier’s supplier to customer’s customer’
• Assist in resolving customer issues experienced daily and reporting back to management
• After hours customer support
• Ability to work under pressure
• Willingness to work unusual hours if required
Pre-requisites:
• Clean ITC check
• Clean criminal check
• Signing of the company’s confidentiality agreement
• Signing of the contract of employment
• Certification/Diplomas on the various areas of expertise are required.

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