? The Key Accounts Manager serves as the interface between the client, sales channels / agents and the Academy.
? Responsible for developing and maintaining long lasting trust relationships with a portfolio of key clients
? Identify client needs and extend and align our solutions to achieve mutual satisfaction
? Drive sales through the identification of new clients and retention of existing clients to ensure continued
revenue growth
? Ensure alignment of day-to-day sales and client relationship effort driving collaborative relationships with
all stakeholders

QUALIFICATIONS & EXPERIENCE
? Minimum of NQF 6 qualification in Sales & Marketing or Business Management
? Certificate in Project Management will be advantageous
? Sound understanding of the Learning and development landscape
? Minimum of 3 years’ experience in key account management
? Experience of successful liaisons with both customers and internal stakeholders
? Sound experience in managing projects
? Experience in working with relevant client information systems including MS Office (Excel/ Word etc)
? Valid code 8 driver’s license and own transport
? Demonstrated innovation and improved operational effectiveness
? Track record in active Sales - sound experience is essential
? Proven customer service track-record

DUITES & RESPONSIBILITIES
The duties of the Key Accounts Manager include:
? Secure, develop and maintain client relationships with key stakeholders on assigned accounts.
? Actively consult with a high degree of expertise and knowledge, raising the level and quality of contact
? Stay visible within the assigned accounts by ongoing scheduled visits and /or meetings.
? Represent the client’s interests within the company to ensure that service adjustments are made where necessary.
? Manage adherence to deadlines on Client Submission.
? Facilitate signing of all relevant agreements by the client
? Learner stipend payroll submission – To be submitted before payroll cut-off of the client
? Outstanding client invoices – Within 24 hours of receiving from Finance
? Learner stipend queries – Within 24 hours of receiving from the Campus
? Ensure that a close relationship is built with an understanding of the client’s business environment – achieved via existing experience, industry exposure and research.
? Ensure key decision makers and stakeholders are kept abreast of the services on offer from Signa Academy and the continuous changes in legislation.
? Engage with client and internal stakeholders’ termination / replacement
? Solve conflict and manage client expectations

Individual Client Reporting on Portfolio
? Provide learner reports and analysis as required by the client as per agreed deadline
? and timeframes
? Ensure reports and internal insights are provided for clients and business decisions

Build and maintain stakeholder relationships
? Liaise with a complex network of stakeholders to ensure business growth and business
unit sustainability.
? Build strategic inter-departmental relationships to help achieve business goals.
? Promote effective peer, and stakeholder relationships.
? Manage and ensure effective communication with all stakeholders and sustain
client relationships
? Collaborate with internal stakeholders to ensure registration with the relevant bodies

Reporting and Co-ordination
? Submission of relevant reports as agreed with Management

Business Growth
? Focus on growing and developing existing clients, together with generating new business.
? Act as the key interface between the customer and all relevant divisions.
? Develop and achieve sales through direct sales channels
? Be actively involved in season planning with focus on increased sales.
? Monitor and report on sales activities
? Analyse sales pipeline and lead data to ensure delivery of meaningful reports
? Correct allocation of learners based on clear understanding of finance and budgeting at campus level

COMPETENCIES & SKILLS
? Excellent organizational and effective communication skills
? Highly computer literate with specific reference to MS Excel, Word and PowerPoint computer skills
? Be customer service orientated with a passion for service excellence
? Proven assertiveness and problem-solving skills
? Highly self-motivated and able to work extended hours as necessary
? Excellent people’s skills with greater than average listening skills
? Sound understanding and interest Education, of learning and development landscape
? Excellent stakeholder relationship management and interpersonal skill.

Closing date: 30/11/2021
Start date: 01/01/2022