Learning Consultant - Bedfordview Verfied

Salary Negotiable Bedfordview, Gauteng Bedfordview, Gauteng more than 14 days ago 04-06-2021 9:38:24 AM
30-07-2021 9:38:24 AM
BrightSparkz Tutors is looking for a new Learning Consultant to join our team, based in Gauteng! Our full spec can be viewed on our website, careers page.

Your objectives in this role:

Create a fulfilling experience for your clients!
Help to grow your company!
Create a positive experience for our tutors

Our minimum requirements:

A tertiary qualification (degree or diploma) completed.
At least two years’ experience, excelling in customer services or sales, & working in a process-driven environment.
Tutoring experience or experience in education advantageous, but not essential.
Excellent English communication skills essential – written and verbal.
Comfortable working efficiently with & switching easily between Google apps (multiple tabs), Gmail & Outlook throughout the day.
The ability to work productively from home (have a suitable workspace with fast & sufficient internet with a router for an IP phone).

What is expected from you in this role?

Taking calls from new customers, listening with understanding to their specific needs and advising them on an appropriate solution.
Communicating with tutors around tutoring positions and making an effective tutor match. Your goal is to put forward the best possible tutor within the same day!
Organising all the lesson logistics, communicating the relevant information, ensure payment is received & lessons start when planned.
Assist existing clients with renewals, queries & feedback, building relationship & helping us retain clients and learners.
Problem-solving difficult situations and proposing solutions to unique learning needs.
Assisting tutors with queries regarding their packages, clients and learners.
Working effectively with your team and client manager to help the team reach its goals!

You will probably love this role if this is you…

“I LOVE giving & receiving great service!”
“I like doing things properly!”
“I like to get things done and fast!”
“Good at multi-tasking? That’s me!”
“I enjoy finding solutions to problems.”

Practicalities: Start Dates, Remuneration, Contract Type

We require our new Learning Consultant to ideally start full-time employment remotely, on 5 July 2021. Candidates will need to be available for a job observation and a trial day as part of the interview process, prior to this date. Remuneration will be disclosed to shortlisted candidates.

Please Note: At the end of the interview process, we may need your help to set up 2-3 reference calls with your previous employers.

How to Apply

Send us an application with an easy-to-read but comprehensive CV. In your message please include:

Details around your previous experience in a customer service or sales roles.
Explanation of why you feel you would be a good fit for the role.
Specific details on your working space at home and internet connection.

1st Round applications close Monday 14 June but late applications may be considered.

Initial Contract length: 6 months