A leading Global BPO business is seeking to employ a Learning and Development Officer.

Duties Include:

• To manage the timely delivery of pre-process, Process & Refresher trainings for all processes.
• To ensure trainers achieve = > 85% of the defined KRA’s
• Assist in addressing Developmental needs of employees.
• Conduct training / follow up session and measuring effectiveness of training
• Ensure accurate, timely and efficient analysis of Weekly and Monthly reports/Atlas/ERP
• Assist Manager in the development of the monthly/annual training plan based on the training
• needs analysis and submit for approval
• Determining efficient strategies to meet training needs continually
• Providing feedback to trainers to attain higher standards of training through regular monthly trainer audits/SWOT
• Responsible to control trainer-trainee attrition in the pre-defined areas
• Compliance to set formats/Punctuality –absenteeism of self and team

Requirements:

• Graduation (in any stream) or diploma with a minimum of 15 years of education.
• Minimum 2 years of work experience in Training in a BPO / Hospitality, Service or Insurance industry.