This is a place where you can build, imagine and invent. Come together to join friends and colleagues, to draw up big ideas that shape the future of the industry. It’s where they come together, to make sure that every pixel is perfect.
Be part of the best talented forefront team in the international gaming industry where all team members reach their full potential.
Why join them?...
• They are growing rapidly - Take the opportunity to be part of their expansion.
• You’ll become part of a network of tech experts and professionals.
• Their closely-knit team is supportive and approachable.
• They support career growth and value diligence.
• Every day is a chance to become better at what you do.
Purpose of Role
To administer the Online Gaming platforms, ensure optimum performance and availability of such platform, provide third/fourth-level troubleshooting support, and liaise with all applicable service providers and third parties including NOC/1st/2nd line support. Provide technical support to all roles.
Key Responsibilities
• Partake in the design and implementation of new setups
• Assist in process improvement and automation.
• Test and design new systems/services and their suitability for possible use in production environments
• Proactive monitoring and support of the live and staging infrastructure
• Investigate and react to any live or staging issues that might arise
• Prepare and take part in the periodic release of new software
• Act as an escalation point for issues flagged by customer support
• Handle service requests, incidents, problems and change requests, using ITIL best practice.
• Assist in process improvement and automation.
• Assist in intensive investigations into problems that would include detailed log and metrics analysis to provide detailed analysis, resolution and future prevention of such issues

THE PERSON
Members of their team are great team players, they are passionate about technology and their jobs, with a proactive and flexible attitude and ability to tackle day to day tasks and projects with an attitude that enables them to constantly take onboard new skills.
Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role. Some on-call support may be required as 3rd/4th line support in problem situations.
Desirable Skills
? At least 10 years of experience predominantly in linux based environments
? All-rounder, with very good IT knowledge and especially in Linux technologies
? Possess excellent communication skills, capable of delivering information to both technical as well as non-technical personnel
? Ability to work autonomously and in a team environment
? Deep knowledge of various monitoring tools
? Excellent problem-solving skills
? Detect/analyse alarms to provide fault isolation and remote troubleshooting, being a responsible individual for problems until their complete resolution
? Acts as a senior technical resource for outages until restoration.
? Ability to analyse logs for troubleshooting issues, including malicious activity or cybersecurity threats, code and systems errors and problems
? Excellent attention to detail and organisational skills
? Understands how to direct, support and guide other team members and knows how to motivate them
? Production support or implementation of kubernets, preferable in google managed kubernets environment (GKE) for at least 18 months
? Virtualisation - Openstack, Vmware
? Cloud - Experience with any: Google GKE, Amazon EKS, Azure AKS, Openshift/OKD
? Excellent networking skills including packet capture and analysis
? Excellent log analysis and setup of aggregated logging systems such as Splunk/EFK
? Excellent monitoring and metrics analysis and systems implementation such as Grafana, Graphite, Prometheus, Zabbix, etc…
? Excellent usage and understanding of infrastructure orchestration systems such as Ansible and Ansible Tower, failing that, experience interraform/chef/puppet/saltstack
? Experience with code repositories Github/Gitlab
? Experience with MongoDB from an administration and deployment perspective including MongoDB clusters and data replication between instances
? Experience with CI/CD pipelines
? Experience with DNS/HTTPS certificates