Lodge Anchor | KZN | Private Lodge

Lodge Anchor - Guest Entertainment & Experiences

We are looking for a Host / Anchor to join the vibrant & energetic team of private lodge located in Manyoni Private Game Reserve in beautiful KZN.

We are very excited about filling this position with someone who has experience in keeping guests happy and entertained.

Experience is essential.

The advantage of this position is exposure to all departments and the ability to grow with the company.

Prime Objective of Job:
Ensuring excellent customer service at all times and at all times exceeding guests expectations of a 5 star experience.
Core Competencies of the Job:
Day to Day Operation of Lodge.
Dealing with guest complaints.
Hosting during Meals
Arranging and hosting experiences for our guests to ensure we spoil them and exceed their expectations.
Checking In and Check outs of all guests
Ensuring guest satisfaction at all times.
Supervising housekeeping
Conducting weekly staff meetings.
Completing Weekly rooming list.
Ensure all departments are aware of upcoming events and ensuring that all extra items are ordered in advance.
Handing over to Lodge Manager on her return.
Standards – ensuring the set standards of the lodge are met at all times. Guest happiness is key
Ensuring any maintenance issues are dealt with or proper handover is given to Lodge Manager. This should in no way affect a guest
Monthly Report to be given to Lodge Manager
Operational Requirements
Training requirements for the upcoming month.
Stock: Stock levels are to be kept at an adequate level, to maximise profit and minimise wastage. Bearing in mind at all times our guests need and the Lodges is a 5 star Lodge. In your absence (Days off or leave) you will be required to ensure that adequate stock levels are available to your department staff.
Essentials:
Ability and willingness to Learn
Team Leader
Team Player
Ability to work under pressure and be list/task orientated.
Drivers License
Min of 2 years’ experience at a 5* establishment and similar position.
Salary:
Within reason and depending on experience
Package – Live in: inclusive of Accommodation, Meals, Lights & Water, and Laundry Service, Uniforms annually,
Cycle – 3 weeks on and 1 week off/month

To apply for Lodge Anchor | KZN | Private Lodge, please send your CV in WORD document with recent photo and contactable references.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

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