Our client within the Automotive business is looking to employ a Maintenance Team Leader who will be responsible to ensure best management practices are followed in all areas of responsibility regarding departmental procedures and actions, promoting a customer-oriented service.

Responsibilities include but not limited too:

Technical assistance / coaching and on-the-job training to all Field Service Team members; overall responsibility to ensure quality of service (always ensure optimum response time and professional service, evaluation of technicians’ training needs and ensuring lack of knowledge / skills are addressed).
Carry out routine maintenance checks as directed ensuring that all necessary service parts are available prior to attending customers site, all quoted work to be highlighted by liaison personally, with the customer.
Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to.
Sound financial management of team in line with budget and department
Ensure that the Controller/Manager is kept informed of your team activities and the required to complete any work so that they can plan the workload of Service Department and update the customer accordingly.
Ensure that all documentation including completed Job cards on the tablet are sent into the Service Office immediately on completion.
Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers.
Must have qualifications:

Trade Qualification

Minimum of 5+years in materials handling / automotive industry
Management experience
Code 8 driver's licence
Relevant Technical skill within the Materials Handling Industry
Strong ability to manage, lead and coach a team; ability to plan, organise and control business activities and people for optimum productivity and efficiency
Ability to negotiate on a win-win basis
Highly developed communication skills with people at all levels in an organization
Excellent customer service skills; ability to listen to, understand and resolve customer queries; sense of urgency
Ability to plan, develop and implement strategic objectives in accordance with department goals
Ability to grasp financial / numerical information, ability to interpret financial goals and implement actions to achieve team financial objectives
Working knowledge of OHSACT, ASEC & environmental legislation