Management Couple.

Exclusive High End Lusaka Hotel in Zambia

Hospitality qualification with further 5 years Hotel Management experience required.

We are looking for a strong management Couple to take on responsibility for the overall management of the operational facets of a lodge
to ensure guests expectations are exceeded, teams are trained and developed and management of company assets.

Qualifications / Experience :

5 years + experience in high level hospitality at a General Manager level
Strong F & B and F/O skills required
Experience in managing an HOD team through regular meetings, objective setting, appraisals
and regular feedback
Experience of forecasting business & planning staffing to meet occupancies
requirements :
Experience of implementing and operating systems, controls including stock takes and controls
Understanding of management of utilities and maintenance issues
Good all round experience of Food & Beverage, Front of house, housekeeping, Maintenance & Finance Departments
Strong IT experience – Microsoft packages
Experience of operating infrastructure, utilities and broader maintenance issues
Experience of compiling budgets and using financial and statistical information to guide the
team and drive the business

Behaviours / Skills :

Strong organizational skills; meets deadlines; plans ahead; methodical approach
Strong financial acumen
Ability to problem solve
Self-sufficient and able to research information and source support as required
Ability to deal with difficult situations, challenging guests; staffing issues
Excellent communication skills
High level observation skills/ attention to detail
Excellent Guest Relations Skills required
Assertive and confident in dealing with people
Resourceful attitude (able to manage emergencies/ isolation of location issues)
Practical, hands-on approach/ leads by example
Good leadership skills that fit company ethos
Understands cultural issues involved and the requirements for a happy team

Salary R 48 000 negotiable including accommodation