Prepared for: Signa Academy
Location: Pinetown
Required start Date: 01.11.2019
Applications closing Date: 21.10.2019

MAIN JOB PURPOSE
Support and report to the Campus Manager in implementing and managing all processes relating to the ETQA department. The ETQA manager will be accountable for academic integrity and regulatory compliance of learner output and results.

Ensure adherence to the Quality Management System (QMS) which includes policies and procedures to ensure that the training processes comply with standards in accordance with the relevant statutory bodies.

QUALIFICATIONS & EXPERIENCE
1. Minimum of Higher Certificate/ Diploma in Training and Development (NQF Level 5) or equivalent (ETDP)
2. Higher Certificate/ Diploma in Project Management is advantageous
3. Extensive knowledge of the SETA’s / Training legislation and understanding of assessment and moderation processes.
4. Minimum of 5-year work experience of which 3-years’ in Project or Office Management will be an added advantage
5. 3-5 Years’ Experience Training and Skills Development Environment
6. Extensive experience in the Learnership/training legislation, Quality Assurance, and have an understanding of assessment and moderation processes.
7. At least 2 years’ experience in a supervisory role

DUITES & RESPONSIBILITIES
Key Areas of Responsibility:
Learner Contracts Management
• Prepare and submit initial upload sheet to NEQTA.
• Quality check and submit FTC, LSA and learner packs to KAM
• Oversee on-boarding, learner induction and orientation
• Prepare Client Project File
• Ensure that profile is created on LMS
• Ensure compliance with KAM Project Timelines

POE Management
• Allocate Assessor and Moderator to specific groups
• Manage results on LMS.
• Ensure that Assessor and Moderation reports are scanned onto Google Drive.
• Oversee remediation between all parties (Learner/ Facilitator/ Assessor/ Moderator)
• Ensure that all POEs are ready for External Verification
• Submit final results to NETQA
• Manage POE Filing Room

Compliance and Learner Progress Reporting
• Submit ETQA Compliance Reporting
• Submit Monthly detailed learner results sheets to NETQA
• Submit Weekly Plans to Campus Manager
• Update Monthly Stipend Sheets to KAM Internal and external site audit readiness and compliance
• Ensure all moderators adhere to SLA requirements
• Manage feedback loop between all critical role players and ensure corrective action is taken
Manage personal & Staff performance
• Coaching and Mentoring Staff
• Leave Management
• Staff Discipline
• Manage/monitor performance

Internal and external site audit readiness and compliance
• Collaborate with Head Office and relevant stakeholders
• Continuous assessment of QMS & LMS compliance
• Be the Lead in the internal & external verification with SETA’s
Stakeholder engagement and collaboration
• Effective communication with internal stakeholders
• Effective query resolution
• Effective feedback
• Adherence to deadlines
• Collaborative problem solving
Monitor and verify adherence to SLA by independent contractors
• Adherence to SLA
• Verify invoices against actual deliverables
• Ensure independent contractors act in good faith in the best interest of Signa Group and avoid conflict of interests

ADHOC Operations
• Acting as Campus Manager as and when required based on operational requirements

COMPETENCIES & SKILLS
? Project and office Management Skills
? Intermediate Level of Computer Literacy (MS Office, Google Mail, LMS)
? Supervisory Skills
? Understanding Quality Assurance
? Report Writing
? Team engagement skills
? Corporate governance
? Consultation, relationship building skills
? Leadership and people management
? Effective communication skills

The company reserves the right to add, modify or remove this position at its sole discretion.
Correspondence will only be conducted with short listed candidates. Should you not hear from us 14 days after the closing date, please consider your application unsuccessful.