Retention Consultant with minimum 2 years’ relevant retentions and/or sales experience in a call centre environment, required to start ASAP.

Minimum requirements:
• Grade 12 essential
• Tertiary qualification highly advantageous
• Minimum 2 years’ experience in retentions or sales in a call centre environment essential
• Advanced sales skills required
• MS Office required

Responsibilities:
• Effective retention of customers for the business
• Identify origin and reason for member cancellations
• Utilize appropriate approach of responding to customer to effectively identify cause of cancellation
• Gain understanding of customer’s portfolio across comprehensive products, value added products, etc. including policy details
• Apply or provide competitor comparisons and provide options to customers based on needs
• Offer discounting strategies where appropriate, relative to customer profitability and options available from Insurer partners
• Brand reputation management aligned to customer concerns
• Update customer information
• Adhere to risk and compliance requirements

Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.

If you have not heard from us within a 2 week period, please deem your application as unsuccessful.