Merchants Administrator Supervisor - Sandton

2019/11/04 10:32:30 AM
EFTPOS a division of Paycorp is looking for a Merchant Services Supervisor.

The purpose of this position is to supervise the merchant on-boarding processes, to ensure effective customer service and data integrity.

• Ensure all new applications are approved timeously and ensure adherence to merchant application approval policy to minimise risk
• Ensure merchant applications are processed within the agreed upon turnaround times and quality checks are applied accordingly
• Ensure all merchant cancellations are processed within SLA
• Ensure any rate changes or any changes to customer profiles are actioned timeously and recorded accordingly
• Ensure effective ticket management and data management
• Effective management of aggregator to ISO merchant conversions
• Daily monitoring of administrators to ensure functions are performed as per agreed upon KPIs and take relevant action where required
• Ensure all daily, weekly and monthly reporting are up to date
• Ensure monthly performance discussions are conducted and coaching is provided where required

• Matric
• Completed administration degree will be advantageous
• Minimum 3 years Card Acquiring and/or Issuing experience
• At least 2 years supervisor experience
• Knowledge of FICA, KYC, CIPC and OFAC
• Understanding of agreements and contracts
• Knowledge and understanding of card scheme and banking rules and regulations
• Understanding of acquiring card payments systems

Technical competencies:
• Computer Literacy - MS Office, word and excel (Intermediate)
• MasterCard MATCH system experience
• Prime
• Postilion
• Compuscan
• CRM and SharePoint will be advantageous

If you do not hear from us within 14 days, consider your application unsuccessful.

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