Install, configure and support all Microsoft desktop and server operating systems.
Install, configure and support all Microsoft and other application software (desktop and server).
General hardware installation and troubleshooting (desktop and server).
General troubleshooting on all IT related equipment.
Respond to and resolve support calls at customer sites.
Respond to and resolve support calls via remote connection (desktop and server).
Assist customers telephonically.
Remote administration of servers and workstations.
Compile desktop and server configuration documentation for client sites.
Execute orders and follow up service and repairs with external suppliers.
Identify possible risks or problems and escalate to senior engineer.

QUALIFICATIONS:

At least a Matriculation certificate.

A+, Server+, N+ or similar qualification.

Windows Server 2016 advantageous.

KNOWLEDGE AND EXPERIENCE:

Excellent understanding of Windows Event logs and how to identify problems.
Knowledge of backup solutions like Backup Exec, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting).
Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).
Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users.
Experience with server maintenance and health checks on Windows Server. (MICROSOFT SCCM experience essential)
Experience with the configuration and administration of Office 365.
Experience with logging and following up calls with external suppliers and service providers.
Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
Working knowledge of server hardware systems such as RAID.
Excellent knowledge of Microsoft desktop operating systems and desktop software.
Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
Good knowledge of TCP\IP networking is required.
Good knowledge of server software and systems.
Experience with configuring routers and wireless access points.

A minimum of three years desktop support experience.

At least two years server support and maintenance experience.


Must have own transport and the ability to work after hours (on short notice) when required.

An individual that enjoys completing detailed technical documentation.

REMUNERATION

Cost to company R15 000 – R 20 000 o Dependent on qualifications, experience and skill level.
Medical aid (50% paid by company, 50% by employee).
Reimbursement for company travel.
Overtime pay in the form of commission.
Company provided laptop.