A workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented National Business Manager in Gauteng or Western Cape or KwaZulu Natal.

Job Description

As a National Business Manager, you will be responsible for driving business growth, building strong client relationships, and achieving sales targets in the highly competitive staffing market.

Your expertise in the BPO sales, strategic planning, and client engagement will be crucial in expanding our market presence and achieving revenue goals:

The National Business Manager will drive the execution of Quest’s growth goals, aligned to the growth strategy. Creative and innovative alignment to “solution selling”, inclusive of all service lines of the Quest’s Services Portfolio.
Targeted sector(s) / market specific focus as per industry and client segmentation.
Ensure a collaborative environment with all internal and external stakeholders.
The purpose is to grow the market understanding of the value that will be created by Quest solutions and help remove existing barriers through engagement, increased understanding and market influence.
Use market insights to assist he Quest Leadership team in creating new staffing and training solutions
Represent Quest as Global Investors consider South Africa as an offshore destination
Be a Guest Speaker/panelist on various sector initiatives
Potentially travel overseas to be part of the team promoting South Africa

Qualification and Experience

Matric
B Degree or Diploma (highly advantages)
Business & Management Studies Business Level 07 Relevant
A minimum of 5 to 6 years’ relevant sales and networking experience
Solid exposure to the BPO Sector directly or indirectly
Proven ability to deliver on set targets and deliverables
Solid successful experience in Business to Business sales
Marketing experience advantageous
Advanced MS Office computer skills (Word, Excel, PowerPoint, Outlook)

Roles and Responsibilities

OUTPUT

Re-introduce Quest to the BPO Operators and Captive BPO/Contact Centre
To drive sales and generate revenue by acquiring new clients, maintaining relationships with existing clients and extensive networking as per the BPO sector Strategy with a variety of stakeholders
Become a Trusted Advisor to C-suite potential client/strategic alliances
Open doors for the Quest Business Development Manager to assist in concluding deals
Secure volume projects within the temporary, perm and training service lines.

PROCESS

Sales and client activity
Strong decision-making ability
Independent worker who thinks on their feet
Proactively identify and engage with potential clients through various channels
Strong ability to rapidly open potential client doors and secure meetings
Develop, cost and conduct customized and effective presentations
Initiate Pricing negotiations and design new costing models with the Finance Team and Managing Executive
Proven closing techniques and end to end experience of the contracting process
Have and increase a deep understanding of the BPO services offered by the company, including call centre solutions, customer support, technical support, non-voice/chat support, back-office operations, and other relevant services
Articulate the value proposition of these services to the right clients
Business Agility, if one sector isn’t succeeding consider additional sectors through research and internal support

SALES REPORTING

Track sales activities, prepare accurate reports, and provide regular updates on sales performance, pipeline, and forecast to the Managing Executive.
Use the Salesforce CRM system to manage customer interactions and sales data.

MARKET RESEARCH

Stay up-to-date with industry trends, competitors, and market conditions in the BPO and other agreed sectors
Analyse market data to identify potential leads and opportunities for business growth

COLLABORATIVE APPROACH

Work closely with internal teams such as marketing, finance, legal operations, and senior management to align sales strategies and ensure successful client on boarding.
Work closely with Operations to ensure delivery excellence.

TARGETS AND METRICS

Meet or exceed assigned sales targets and KPIs, such as revenue quotas, client acquisition numbers, and client retention rates consistently

CONTINUOUS LEARNING

Stay updated with Global Staffing industry knowledge, Global Business Services sector and innovative sales techniques.
Attend/host workshops, seminars, and sector-specific opportunities.

PEOPLE MANAGEMENT

Lead and develop the sales team, setup structures and processes for the team.
Provide effective leadership and couching.

TECHNICAL COMPETENCIES

Develop innovative proposals
High levels of reasoning, organizing and innovative thinking
Own vehicle and valid driver’s license.
Exceptional verbal and written English communication and presentation skills
Financial acumen / numeric reasoning ability
Commercial/business minded and entrepreneurial
Target driven and results orientated
Customer centricity
Proactive/initiative
Ability to work independently
Relating and networking skills
Tenacity and the ability to handle pressure
Understanding of Marketing levers to support Sales

BEHAVIOURAL COMPETENCIES

Adaptable/agile
Analytical when necessary
Pro-active
Problem solving
Interpersonal Skills
Conflict Resolution Skills
Creativity / Innovation
Decision Making
Emotional Maturity
Leadership skills
Power negotiation Skills
Results Driven
Strategic Thinking
Stress tolerance