EXTERNAL VACANCY: National Operations & Key Accounts (Permanent)
Prepared for: Signa Academy
Location: Randburg
Preferred start Date: 06.01.2020 (negotiable)
Applications closing Date: 10.12.2019
Profile Required:
EE position
Preferably Male

Salary: Cost to Company (based on experience and qualifications)
Commission (No)
Performance bonus (Yes)
Benefits:
Pension Fund (Yes)
Medical Aid (No)
Business Travel Allowance (Yes)


JOB PURPOSE
? The Manager: National Operations & Key Accounts serves as the interface between the Client,
sales channel and the Academy;
? Responsible and accountable for developing and maintaining long lasting trust relationships with
a portfolio of strategic clients
? Identify client needs, extend and align our solutions to achieve mutual satisfaction.
? Drive sales through the identification of new clients and retention of existing clients to ensure
continued revenue growth
? Ensure alignment of day to day sales and client relationship effort, driving collaborative
relationships with all stakeholders.

QUALIFICATIONS & EXPERIENCE
? Minimum of NQF 6 qualification in Sales & Marketing or equivalent
? Certificate in Project Management will be advantageous
? Sound understanding of the Learning and development landscape
? Completed or studying towards “Finance for Non-Financial Managers” will be an added
Advantage
? Minimum of 5 years’ experience in key account management
? Minimum of 2 years’ experience managing a key account management team
? Experience of successful liaisons with both customers and internal stakeholders
? Some experience in managing projects
? Experience in working with relevant client information systems including MS Office (Excel/
Word etc)
? Valid code 8 driver’s license and own transport
? Demonstrated innovation and improved operational effectiveness
? Active Sales experience is essential

DUITES & RESPONSIBILITIES
Client Liaison and Client Management
? Actively engage and accurately interpret sales instruction / leads and referrals from relevant
stakeholders to draft appropriate proposal
? Client profiling to determine appropriate service and engagement in terms of level and
frequency
? Secure, develop and maintain client relationships with all accounts.
? Actively consult with a high degree of expertise and knowledge, raising the level and quality of
contact
? Stay visible within the assigned accounts by ongoing scheduled visits;
? Represent the client’s interests within the company to ensure that service adjustments are
made where necessary;
? Negotiate contracts and close agreements to maximise profits
? Identify new business opportunities among existing customers
? Prepare regular reports of progress and forecasts to internal and external stakeholders using
key accounts metrics
? Be familiar with account management software (CRM), have a flair for client communication
and understand consumer behaviour
? Collaborate with saes team to identify and grow opportunities within territory
? Serve as the lead point of contact for all customer account management matters
? Ability to multitask and manage more than one client account
? Manage account team assigned to each client
? Manage adherence to deadlines on Client Submissions;
• Facilitate signing of all relevant agreements by the client
• Learner stipend payroll submission – To be submitted before payroll cut-off date of the client
• Outstanding client invoices – Within 24 hours of receiving from Finance
• Learner stipend queries – Within 24 hours of receiving from the Campus
? Build a close relationship with an understanding of the client’s business environment –
achieved via existing experience, industry exposure and research.
? Ensure key decision makers and stakeholders are kept abreast of the services on offer from
Signa Academy and the continuous changes in legislation.
? Engage with client and internal stakeholders’ termination / replacement
? Solve conflict and manage client expectations

Individual Client Reporting on Portfolio
? Provide learner reports and analysis as required by the client as per agreed dead line and
timeframes
? Ensure reports and internal insights are provided for client and business decisions

Build and maintain stakeholder relationships
? Liaise with a complex network of stakeholders to ensure business growth and business unit
sustainability.
? Build strategic inter-departmental relationships to help achieve business goals.
? Promote effective staff, and stakeholder relationships.
? Manage and ensure effective communication with all stakeholders and sustain client
relationships
? Collaborate with internal stakeholders to ensure registration with the relevant bodies
Business Growth
? Focus on growing and developing existing clients, together with generating new business.
? Expand relationships and bringing in new clients
? Write key account management plans for all current and opportunity tender business.
? Act as the key interface between the customer and all relevant divisions.
? Development and achievement of sales through direct sales channels
? Be actively involved in season planning with focus on increased sales.
? Monitor and report on sales activities.
? Manage and implement sales forecasting and planned driven sales / projects to achieve sales /
growth targets in collaboration with the General Manager - Academy.
? Analyse sales pipeline and lead data to ensure delivery of meaningful reports
? Correct allocation of learners based on clear understanding of finance and budgeting at
campus level

Operations
? Oversee, manage and lead the daily operations of the Department effectively.
? Manage and co-ordinate organizational activities at Departmental level.
? Manage operational changes as required
? Manage the operational expenses and general budget.
? Ensure governance and adherence to policies and procedures, and Business Ethics code
? Ensure quality of work and delivery to all stakeholders and adherence to Service Level
Agreements
? Travel between Stakeholders and head office as required
? Ensure transparent and effective communication and reporting to company leadership.
? Interface with technical support internally to resolve issues that impact service delivery and
customer relationship.
? Quality assure the reports prepared by the Key Account Managers for the submission for
audits and verification
? Submission of relevant reports as agreed with key stakeholders
? Motivate for resources and changes as may be necessary to ensure operational improvements
? Execute on all administrative and financial transactions and ensure efficiency
? Prepare and submit consolidated Learner Numbers Report
? Ensure Regional Allocation of Learner to Campuses from signed proposals
? Develop, manage and monitor Classroom Planner for the Academy
? Ensure Stipend approval
? Authorize Transport Subsidy Approval in conjunction with General Manager

Staff Management
? Manage and develop departmental staff
? Interact, coach and recognize superior performance and address substandard performance of
team members.
? Maintain a working environment conducive to productivity, employee wellbeing and retention.
? Recruit all department staff in collaboration with Human Resources Department
? Ensure the correct disciplines and teamwork are in place
? Demonstrate effective, fair leadership, and inculcate the company values and culture
? Manage and engage diverse teams effectively
? Collaborate on continuous professional development of team members
? Drive the performance of each member of the team on a daily basis as against individual
targets
? Ensure that team members abide by internally established control systems


COMPETENCIES & SKILLS
? Excellent organisational and effective communication skills
? Highly computer literate with specific reference to MS Excel, Word and PowerPoint skills
? Be customer service orientated
? Proven assertiveness and problem-solving skills
? Highly self-motivated and able to work extended hours as necessary
? Excellent people’s skills
? Sound understanding and interest of Education, Learning and Development landscape
? Excellent stakeholder relationship management and interpersonal skill
? Fluent in written and spoken English
? High level presentation and negotiation skills
? Sales skills will be essential
? Ability to work under pressure
? Personal management with high level of Emotional Intelligence
? Resilience within a complex, challenging environment
? A commitment to the transformational goals of the Company
? Be Innovative and committed to ongoing process improvement
? Possess cultural awareness and sensitivity
? Should be able to function independently as well as contribute to Team successes
? Mature approach to business, customers, problem resolution, conflict management
? Committed to personal professional development
? Ability to manage multiple projects and adherence to deadlines
? Excellent Report Writing Skills
? Knowledge of tender processes and professional documentation standards
? High level of attention to detail
? Sound understanding of Strategic Management
? Very disciplined and organised individual

The company reserves the right to add, modify or remove this position at its sole discretion

Correspondence will only be conducted with short listed candidates. Should you not hear from us 14 days after the closing date, please consider your application unsuccessful.