Commencing in February 2020 and extending 12 months the Mimecast Graduate Program aims to provide young and talented graduates with an opportunity to receive the best start in their careers in one of the most progressive Cloud technology companies in the country.

We are looking for an ambitious, go-getter, who wants to hit the ground running and learn the ins and outs of Office, Facilities, Travel Management, and Executive/Personal Assistants. You will be groomed and mentored throughout the program however someone with a can-do attitude and innate ability to solve problems will be a successful candidate.

During the course of the 12-month program you will focus initially on core skills training to develop the personal and professional skills needed to establish yourself within the Mimecast community. Thereafter, you will progress into the relevant division in which you have been appointed, where you will have a dedicated mentor, ready to groom and guide you in your first year of work.

Brief Role Description:

Mimecast prides itself on the highest levels of customer service both externally and to our internal community. Our Office and Facilities Management Team is at the heart of the business leading the way in what great customer service looks like. This is a busy and varied position that encourages interaction with all areas of the business and consequently requires a self-motivated individual who likes to get involved. The below gives a flavour of the position.

Key Responsibilities:

Front of House (Reception) Hospitality:
Ensuring reception is presentable and welcoming at all times
Meeting and greeting visitors and clients. Offering refreshments and a car wash service on arrival
Answering and directing of calls
Courier parcels
Opening the boom gate for visitors
Security check and sign in sheet for visitors
Meeting room management
Acceptance of company parcels
Managing the car wash service and register
Booking meeting rooms as requested and ensuring Outlook calendar is kept up to date

Office Support:
Ordering and Management of Daily Office deliveries (lunch, fruit, water etc)
Sorting and distributing incoming and outgoing post and deliveries
Stationary Management
Internal Meeting arrangements and catering
Assisting all departments with admin tasks as needed to ensure the smooth running of the office
Provide support to the National Travel Manager where required
Managing and maintaining a relationship with office suppliers
Setting up for Internal and external events
Binding visitors book
Placing most recent magazines and newspapers

Facilities Support:
Ensuring meeting rooms are kept tidy and presentable throughout the day
General co-ordination of Facilities with the rest of the team
Consumables Ordering and Stock Management
Office Repairs and Maintenance
Supervision of the Cleaning Staff
Management of the Cleanliness and Hygiene of the office and kitchens
Office Security
Office Key Management
Staff Recycling Program
Assisting with Health and Safety procedures
Adherence to the Facilities Budget and Purchase Order processes

Essential Personal Characteristics:

Our ideal candidate will demonstrate the following skills and attributes:
Excellent communication skills
The ability to multi-task and problem solve whilst maintaining flexibility in response to changing requirements
Excellent timekeeping
Ability to use own judgment & initiative
Experience of working in a fast-paced organisation with ever-changing needs
Recognise that customer satisfaction is a principal measure of our business and our values
Expect to effect change and take ownership of your responsibilities
Ability to quickly gain an understanding of systems and processes
Strong skills in MS Office suite

As a small team we all participate in many ad hoc projects/tasks as and when they are required, so a flexible outlook and approach is essential.