Office Manager - Sandton Verfied

Salary Negotiable Sandton, Gauteng Sandton, Gauteng more than 14 days ago 17-08-2020 1:28:15 PM
12-10-2020 1:28:15 PM
Office Manager
Sandton, Johannesburg
R11 000 pm

You will be based in the Sales and Distribution division where you will offer administrative support to Group Risk Distribution Corporate team and Life Assistance Distribution team.
You will report to the Head of Sales and Distribution Operations.

• Ability to deal with complex work fast and accurately
• Adherence to all quality standards set per process for the relevant process area
• Adherence to organisations compliance processes and procedures
• Liaison with both internal and external clients in a professional manner at all times
• Handling confidential and sensitive documentation / information and relevant record keeping
• Contract liaison and finalisation (onboarding, compliance sign off, ITC checks, resignation notifications)
• Day to day running of office and maintenance (engaging with service provider), stationery and consumable orders, printer reads, webinars, health and safety, First Aid.
• Dealing with various internal and external queries through to resolution
• Proactive diary management and coordination of meetings
• Typing, editing, formatting and collating, presentations and general correspondence
• Engaging with Brokers and office support staff
• Screening of incoming telephone calls as well as the taking and following up on messages
• Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
• Facilitating meetings and minutes and Agenda related to the meeting
• Follow up with irate clients when required
• Helpdesk management and query resolution
• Training and Support
• Identifying and reporting on service failures and errors
• Manage processes out of SLA before it is escalated.
• Provide clients with the organisation's services and product information when required
• Provide feedback on the effectiveness and soundness of policies and procedures of the process area
• Refreshments and hosting guests/ broker sessions
• Travel bookings and travel itinerary
• Collating reports, issuing weekly reports to relevant parties, updating reports as needed
• Assisting with Distribution fees, broker and client transfers
• Assisting Manager with ad hoc personal tasks from time to time - banking, license renewals, ID, passport and visa applications and family related errands

Qualifications, Experience, Knowledge and Skills

• Certificate, degree, diploma or other relevant qualification relating to office management
• Minimum 2 - 5 years administrative experience in the corporate industry, beneficial if insurance industry
• MS Office and PC literate
• Numeracy
• Accurate Typing skills
• Excellent verbal and written communication skills.
• Are able to keep confidential information
• Must be organised and have the right administrative skills
• Quality driven
• Ability to pay attention to detail as accuracy is important
• Using effective interpersonal skills to resolve conflict situations
• Ability to work effectively with others and contribute to team task accomplishment
• Ability to multi-task
• Have the ability to operate very effectively under pressure
• Task and deadline orientated
• Abiliity to make decisions, analytical mind and excellent problem solving techniques
• Strong sense of ownership
• Excellent time management skills
• Pro-active and innovative

This job is not for you if:
• You’re a clock watcher – it is a high performance environment and may sometimes demand long hours from you;
• You don’t like working with others or sharing the credit – this role requires a lot of interaction and collaboration;
• You don’t enjoy change or surprises or prefer a slower pace – we work in a dynamic space and the people who thrive in this environment are those who are enthusiastic, responsive and adaptable – and able to take the initiative.