Office Manager - Bloemfontein Verfied

Salary Negotiable Bloemfontein, Free State Bloemfontein, Free State more than 14 days ago 01-09-2020 12:41:01 PM
27-10-2020 12:41:01 PM
Office Manager - Life Insurance
Bloemfontein
R11 000 + 40% monthly incentive

Based in the Sales and Distribution division where you will offer administrative support to Group Risk Distribution Corporate team and Life Assistance Distribution team.

• Ability to deal with complex work fast and accurately
• Adherence all quality standards set per process for the relevant process area
• Adherence to organisations compliance processes and procedures
• Liaison with both internal and external clients in a professional manner at all times
• Handling confidential and sensitive documentation / information and relevant record keeping
• Contract liaison and finalisation (onboarding, compliance sign off, ITC checks, resignation notifications)
• Day to day running of office and maintenance (engaging with service provider), stationery and consumable orders, printer reads, webinars, health and safety, first aid
• Dealing with various internal and external queries through to resolution
• Proactive diary management and coordination of meetings
• Typing, editing, formatting and collating, presentations and general correspondence
• Engaging with Brokers and office support staff
• Screening of incoming telephone calls as well as the taking and following up on messages
• Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
• Facilitating meetings and minutes and Agenda related to the meeting
• Follow up with irate clients when required
• Helpdesk management and query resolution
• Training and Support
• Identifying and reporting on service failures and errors
• Manage processes out of SLA before it is escalated.
• Provide clients with the organisation's services and product information when required
• Provide feedback on the effectiveness and soundness of policies and procedures of the process area
• Refreshments and hosting guests/ broker sessions
• Travel bookings and travel itinerary
• Collating reports, issuing weekly reports to relevant parties, updating reports as needed
• Assisting with Distribution fees, broker and client transfers
• Assisting Manager with ad hoc personal tasks from time to time - banking, license renewals, ID, passport and visa applications and family related errands

This job is not for you if:

• You’re a clock watcher – ours is a high performance environment and may sometimes demand long hours from you;
• You don’t like working with others or sharing the credit – this role requires a lot of interaction and collaboration;
• You don’t enjoy change or surprises or prefer a slower pace – we work in a dynamic space and the people who thrive in our environment are those who are enthusiastic, responsive and adaptable – and able to take the initiative.

Qualifications, Experience, Knowledge and skills

• Certificate, degree, diploma or other relevant qualification relating to office management
• Minimum 2 - 5 years administrative experience in the corporate industry, beneficial if insurance industry
• MS Office and PC literate
• Numeracy skills
• Accurate Typing Skills
• Excellent verbal and written communication skills.
• Able to keep confidential information
• Must be organised and have the right administrative skills
• Quality driven
• Ability to pay attention to detail as accuracy is important
• Using effective interpersonal skills to resolve conflict situations
• Ability to work effectively with others and contribute to team task accomplishment
• Ability to multi-task
• Have the ability to operate very effectively under pressure
• Task and deadline orientated
• Ability to make decisions, analytical mind and excellent problem-solving techniques
• Strong sense of ownership
• Excellent time management skills
• Pro-active and innovative