Operations Lead - Port Elizabeth
Salary: R40-55K CTC

Purpose of Position:

Complement Recruitment are recruiting for an Operations Lead for a permanent position within the Retail sector to cover the Eastern Cape & Western Cape (Garden Route) Areas. Candidate must be currently residing in Port Elizabeth (Gqeberha). You will be responsible for leadership development, improving performance, productivity, efficiency and profitability through the effective implementation of strategies in line with the company vision.

Minimum Requirements:

• Minimum of 3 years’ management experience in Operations in similar or same position in a Retail environment
• Qualification in Business or Retail Management advantageous
• Excellent communication skills and the ability to interact and build strong relationships at all levels
• Proven managerial and leadership skills (inspirational leadership)
• Skilled in the use of Microsoft Word and Excel
• Valid driver’s license, own transport
• Ability to travel extensively within the region
• Proactive management and the ability to work unaided
• Innovative thinking and solution-focused
• Independent, able to work unsupervised, yet approachable and team-performance oriented
• Able to travel Eastern & Western Cape areas, George, Queenstown, Mossel Bay etc and be able to work extended hours where necessary
• Understanding of merchandise, planning, procurement and all related to store retail & apparel planning
• Excellent communication skills and the ability to interact and build strong relationships at all levels
• Proven managerial and leadership skills, motivating teams

Duties:

• Lead a team of Store Leaders towards effective collaboration and attainment of goals
• Optimize and oversee in-store operations to ensure efficiency
• Attention to financial performance in order to ensure that stores are profitable and stay within budget
• Responsible for all in-store recruitment and timeous filling of vacancies in collaboration with HR
• Ensure compliance with company policies and operational guidelines
• Deal with challenges by providing creative and practical solutions
• Evaluate performance using key metrics and address issues to ensure improvement
• To participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional customer experience
• To promote equality and diversity as part of culture of the organization
• To ensure that the people-perspective is represented in strategic decisions
• Provide teams with a stimulating and supportive environment and drive their growth and development
• Decisive thinking and an ability to analyze information quickly and use it to make robust decisions
• Ability to work well with a range of people both within and outside of the organization
• A strong inclination to take on additional responsibilities and ensure delivery with high level of commitment
• Leading and driving change management projects and promoting Operational projects and initiatives to internal clients and getting their buy-in
• The ability to work in a highly pressurized, rapidly changing environment

Personal Skills/Attributes

? A socially intelligent and inspiring leader
? Action orientated/results driven
? A strategic mind-set
? Ability to convert vision and strategy into actions and results
? Critical thinking and creative problem solving skills
? Planning and organizing
? Strong delegation skills
? Sound decision-making ability
? Ability to work in a team as well as manage self
? Well-developed conflict management skills
? Excellent communication skills
? High attention to detail
? People-focused
? High tolerance for stress