Operations Manager – Billings
Sandton
Salary: R60 000 per month
Plus annual bonus: R80 000

Leading and planning the billing operations for a 12 person department.
Plan, direct and coordinate all billing operations.
Designing, implementing and enforcing policies and procedures, as well as streamlining effective processes across multiple collection streams.
This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.

Responsibilities
Oversee and improve operational systems and processes
Contribute towards the achievement of the company’s strategic and operational objectives
Examine monthly data/reports and use them to improve processes and strategies
Ensure stringent quality controls are in place and functional
Ensure timely closing of month-end group billing information
Effectively plan and manage departmental expenditure
Plan and implement monthly billing operational strategies
Set and effectively manage priorities for the department
Resolve operational issues arising from actions or events leading up to and following from the billing process
Effectively manage operational and project based deliverables
Other duties and responsibilities as assigned

Good understanding of the following concepts:
Analysing big data (Qlikview / SQL or other)
Budgeting and forecasting
Presenting results to the Executive Team / Excellent communication skills
Designing processes and scoping requirements
Project Management / Managing IT projects
Insurance / Banking / Finance

Qualification in business / operations management or related field preferred
Above average IT skills (MS Office etc.)
Proven work experience in a senior management role
Adequate knowledge of organisational effectiveness and operations management
Familiarity with business and financial principles and practices
Working knowledge of budgets, forecasting and metrics
Ability to effectively communicate with all levels of the organisation
Strong leadership skills with an ability to motivate direct reports
Proven track record for improving process efficiencies and solving problems
Excellent analytical and problem solving skills
Ability to manage multiple projects concurrently
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of technical instructions e10.9c
THIS IS NOT A COLLECTIONS OR CALL CENTRE MANAGEMENT ROLE