Operations Manager - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 21-01-2022 2:57:50 PM
18-03-2022 2:57:50 PM
We have an exciting job opportunity for an Operations Manager to join an international established gaming company in Johannesburg. You will be part of an exciting brand new platform, and will be working with the best! If you have experience in Online Gaming operations, we would love to hear from you!

Your key job responsibilities as the Operations Manager in Johannesburg will include:

- Plan and direct gaming operations across multiple territories, products and platforms
- Ensure all promotional and operational activity is planned and executed correctly
- Evaluation of promotional activity to improve ROI, and operational activity to improve efficiency
- Create and implement anti-fraud, bonus abuse, promotional setup and game content configuration process to minimize risk
- Manage P&L
- Create additional reporting and data insight with BI team to improve understanding of product performance and customer behaviour to maximize net revenue
- Lead creation of forecasting budgets, resourcing, and operational plans for the gaming function
- Liaise with other service delivery teams – including Customer Service, VIP, CRM
- Acquisition – to improve knowledge and understanding of gaming to ensure excellence in customer experience
- Support on Gaming Product and Marketing Strategy as required as part of leadership team
- Recruitment and management of direct reports to execute gaming strategy

Requirements for this Operations Manager job in Johannesburg:

- At least 3 years’ experience in Online Gaming operations – promotions, fraud, payments, and general ops
- In-depth knowledge of operating in various markets
- Comprehensive understanding of promotional mechanics and marketing
- In-depth knowledge of online gaming products and providers
- Ability to manage a team
- Fluency in English
- Analytical minded, able to work with numbers and processes
- Sense of responsibility
- Team player, able to work independently as well
Accountability
- Good Excel, Word, PowerPoint, Outlook skills