Operations Technical Support Manager - Sandton Verfied

R 25000 per month Sandton, Gauteng Sandton, Gauteng more than 14 days ago 02-05-2022 10:07:30 AM
An opportunity has become available for an Operations Technical Support Manager based in Sandton, Johannesburg who will report to the National Operations Manager.

Purpose of the Position
Responsible for managing the technical service-related operations for the organization and provides high-level technical support to customers and or staff.


Vendor Management –
Improve operational management systems, processes and best practices
Manage and monitor Vendor Technical Support to ensure adherence to Service Agreement (SA)
Manage SLA as per requirements
Manage costs associated with technical support
Report on Vendor activity and monthly performance statistics

Operating Manuals – Technical and Merchants
Provide input as and when required into the device and technical operating manuals, and communications and support procedures.
Ensure that all technicians and all clients have the relevant operating manuals.

Technical Resource Management
Assist with managing technical equipment including vehicles, tools computers and cell phones, etc.
Ensure that external service providers have adequate resourcing based on the existing and projected growth of the business
Planning and management of training of all technical staff

Stock Management & Logistics Management
Assist with the planning and management of all ordering, storage, movement, allocations and counting of all components and spares required to operate the business – specific to both external vendors and the full device estate
Assist with the return of damaged, faulty and wear and tear items and routing of those to either repair centres, or the disposal and acquisition of replacement stock – vendors and suppliers
Responsible for the logistics suppliers and costs of movement for vendors

Process Management
Reports – General - Monthly reporting
Formal Education and Experience
Matric essential
Operations Management and/or technical diploma/degree advantageous.
Minimum 5 years’ experience in Operations, management, leadership, and Vendor management.
Computer literacy
SAP software proficient

Required skills and Competencies
Good report-writing skills
Excellent record-keeping skills
Ability to prioritize tasks and manage time effectively
Strong organisational and team-building skills
Sound awareness of internal and external customer needs
Excellent analytical and problem-solving skills
Excellent communication and interpersonal skills
Independent and able to work without supervision