Job Advert: System/database administrator with Oracle 11g experience - A MUST HAVE

Key Purpose of the Job Title: M-Sure System/Database administration
The System/database Administrator (junior intermediate level) contributes to the organisational goals by providing technical support, system administration, configuration and optimisation to the client`s Applications and Database systems.

Key Objectives, Duties and Responsibilities of the System Administrator

Applications and Database are:
Provide application system setup, support, backups, health checks, monitoring, performance and maintenance (24x7 support),
Provide Oracle 11g database system setup, support, backups, health checks, monitoring, performance and maintenance (24x7 support),
Capture and update system administration related support calls through the IT support helpdesk system,
Manage own IT support call technical assignments and according to set Service Level agreements,
Assist with resolution of Application and Database related incidents according to the set SLA,
After-hours support and task executions may be required and includes occasional co-ordination and execution of project related tasks,
Show aptitude with regards to web application programming (Java or .Net)
Show aptitude with MSSQL and ORACLE database development.

Knowledge and Skill Requirements:
The candidate must demonstrate the ability to work in a busy IT support client services delivery environment, ensure clients’ expectations are managed, call status and resolutions are well communicated and shows a high degree of professionalism and proficiency in servicing clients.
Technological Expertise
Applies general IT application and database technical expertise
Develops job knowledge and expertise through continual professional development,
Uses technology to achieve work objectives,
Intermediate Oracle/SQL database administration, platform, support and performance tuning skills,
Working knowledge of Windows networking,
General IT security/process knowledge,
Intermediate skills on common IT tools (MS Office, email, word processing, internet browsers),
Critical Analyses Skills
Probes for further information or greater understanding of a problem,
Makes rational judgements from the available information and analysis,
Produces workable solutions to a range of problems,
Demonstrates an understanding of how one issue may be a part of a much larger system
Customer service skills,
Focuses on customer needs and satisfaction,
Maintains quality and productivity,
Works in a systematic, methodical and orderly way,
Relationship management/People skills,
Adapts to the team and builds team spirit,
Listens, consults others and communicates proactively,
Develops and openly communicates self-insight,
Report writing skills,
Writes clearly, succinctly and correctly
Writes in a well-structured and logical way
Structures information to meet the needs and understanding of the intended audience
Planning and organising skills,
Plans activities and projects well in advance and takes account of possible changing circumstances,
Manages time effectively,
Monitors performance against deadlines and milestones,
Telephone skills,
Professional skills
Appropriately follows instructions from others without unnecessarily challenging authority
Follows procedures and policies
Keeps to schedules
Arrives punctually for work and meetings
Demonstrates commitment to the organisation
Complies with legal obligations and safety requirements of the role
The ability to efficiently manage multiple open support calls at any given time.

Education Requirements:
Matric,
IT certification in generalist systems development or database certification.

Experience Requirements:
+3 years in a similar systems/database administration support role working in a ±100 user size company where the candidate was responsible for one or more of the following:
application system setup, support, backups, health checks, monitoring, performance and maintenance
database system setup, support, backups, health checks, monitoring, performance and maintenance
Compilation of technical documentation, technical diagrams and relevant reports.
Some experience/understanding of integration technologies such as web-services, JSON, XML formats.
Additional optional experience:
Has developed applications in either Java or .Net,
Ubuntu or other Linux distribution setup and administration,
Helpdesk system operations (logging and updating of support calls),