VACANCY : ORDERS CLERK
DIVISION : ASCENDIS ANIMAL HEALTH
GRADE : 13

PLEASE NOTE: POSITION IS CENTURION BASED

JOB OBJECTIVE
• This position exists to ensure that customers are processed both accurately and timeously.
• This position is also responsible for the process of informing customers of receipt, prices, shipping dates and/or delays and handling complaints.

KEY RESPONSIBILITIES
1. Order Processing
• Check Accuracy of customers information in order to process order.
• Capture prices accurately as per customer order.
• Ensuring that prices on customer order is accurate as per pricelist/quote.
• Capture correct customer information into the system.
• Prepare invoices and shipping documents.
• Adjust inventory records to reflect product movement
• Inspect outgoing work for compliance with customers specifications
• Escalate queries and information when orders would deplete available supplies.
• Recommend type of packaging or labelling needed on order

2. Payment Processing
• Ensure That Customers are informed of prices and the collection payment process.
• Ensure payment information is accurate for all customers
• Ensure that orders are processed, and receipts distributed in an accurate and timely manner
• Ensure that customers audits are conducted for credit worthiness and outstanding payments checked.

3. Shipping Management
• Liaise with the dispatch department and shipping vendors to ensure delivery according to customer needs.
• Liaise with sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Ensure that specified departments or units prepare and ship orders to designated locations

4. Customer Management
• Ensure that customers informed of expected delivery dates, when requested.
• Ensure the adequate follow up on orders
• Manage customer query resolution process
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays, when required needs

5. Reporting
• Prepare back order reports for management
• Review orders for completeness according to reporting procedures and investigate incomplete orders for further processing

6. Documentation / Administration
• Ensure that customers names, addresses, and billing information, product numbers, and specifications of items to be purchased are obtained and entered into order forms
• Ensure that invoices and all relevant shipping documents are prepared.
• Ensure the correct filling of orders received.
KEY PERFORMANCE AREAS
• Supply Chain team members (A, R, I)
• Customers
• Finance (C, S, I)
• Vendors/ service Providers

IDEAL BACKGROUND
Education
• Matric or Relevant Qualification.
Experience
• 5 years’ experience as a creditor or debtors’ clerk in the pharmaceutical industry. Knowledge invoicing systems and customers relationship management

Required Skills
• Grade 12 plus a relevant academic qualification
• Minimum of 3-5 years’ experience in similar environment
• Proficient in Microsoft Word and Excel
• Good communication skills in English and Afrikaans (verbal & written)
• Professional telephone etiquette

Closing date will be the 10th of December 2019.

Should you not be contacted within two weeks of your application being submitted, please consider your application unsuccessful.